On an events racers page you’ll find the ‘Show cancelled entries’ button. Click the button to view all riders who were entered but have since cancelled / been cancelled by you. It gives details of the riders number , name , class entered, class they were moved into (if changed), date they entered, date they cancelled, refund status, refund receipt .

Heres the useful part, if a rider complains they havent had a refund you can check this page to see the refunds status. If it states Refunded you should see an re_***** number in the reciept column. That number is provided to GoRaceMX by Stripe/Ryft after they have processed the refund. If you dont see a re_***** or the rider still cant find the refund you can call Luke on 07958033524 to investigate further.

Historically GoRaceMx has had set times of 8pm for event opening and 6pm for event closing, but the sites been updated to allow clubs / tracks to set any time of day. If you’re a practice track that doens’t print of the sign on forms until 10pm you can now set your events to close at 10pm etc. This can be changed on the event details page for a specific event or you can set it as a default for each template in ‘event default settings’ email me at [email protected] if you have any questions