If its your first time using GoRace for an event entry you’ll first need to set up an account with us.

We have 2 different account types one for riders and one for event organisers.

Choose your account type and fill in your basic deatails. For more info please veiw our tutorial video here

https://www.goracemx.com/tutorials

Once that part is complete you’re ready to enter an event, so just click the ‘Find Events’ button at the top left  and then scroll down the page to view the list of upcoming events on the calendar.

Then simply click ‘enter event’ and complete the dropdown boxes before ‘continue’ to pay your entry fees. Fees can be paid via card or PayPal accound.

Click this link for a tutorial video if you have any issues.

https://www.goracemx.com/tutorials

Login to your account

From your dashboard page either (on mobile) click the red down arrow next to the event you wish to cancel or (on laptop) click  ‘more info and options’ .

Mobile users will see ‘Cancel Entry’ pop up if cancellations are still possible. if its not an option its too late to cancel your booking.

Laptop usersplease scroll to the bottom of the page and click ‘cancel’if available.

Refunds are automatically triggered if your cancellation comes within the club/promoters set time scale.

After the allowed time for refunds has passed please  contact the club/promoter directly to arrange a refund.

If still unsure please watch the video on the tutorials page

In the event of a cancellation Stripe refund your money straight away.

(Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.)

Because all banks handle refunds differently payments can take 5-10 days for your bank to process.
Please contact us if you have any querries after the 10 days have passed.
****Please ensure you are checking the account the payment came from for the refund going back. I get loads of people who forgot they paid on a different card and think they havent been refunded when its already gone back in.

If after 10 days you still cant see the account credit it could be for one of these 2 reasons..

Refunds issued shortly after the original charge appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.

Refunds can fail if the customer’s bank or card issuer has been unable to process it correctly. The bank returns the refunded amount to us and we add it back to your Stripe account balance. This process can take up to 30 days from requesting the refund

More details here:

https://support.stripe.com/questions/customer-refund-processing-time

Some of our clubs restrict their entries to members only until a set number of days before the event when it will open to everyone.

GoRaceMx.com uses your Racing licence number to identify what clubs you are a member of and what championships you are registered for.

We use this as a system to eliminate any different spellings of a persons name or two people of the exact same name being seen as members of a clubs they dont belong to.

Each of our clubs upload a list of members by inputting their licence numbers, preferred class and race number. Once this is uploaded no one else other than the person with the designated licence number can use that race number in the class. When a rider attempts to book in the site will check if they are a club member by referencing the licence number.

For this reason you must add your licence number to your account to be recognised, also you’ll then always use that account when booking in. If you create a new account you will not be recognised as a club member as the licence number is not attached to it

Club members can be set up to receive priority entry and discounted entry fees so its important to get the number added your end to receive these benefits.

Check out the tutorial videos page to see how to add a licence number.

First Step

Go to the sign in page and Click the ‘Forgot your username or Password’ link

Second Step

Type any email address you may have used for the account into the box one at a time and click ‘Submit’ .

If you need  a password reset link to be emailed out tick the ‘I forgot my password’ box

Third Step

When you enter an email address that has been used on a GoRaceMx account this message will pop up to let you know an email has been sent out. It wil contain your username and a password reset link. Check your junkmail if you dont receive it to your inbox.

Final Step

Input your new password into both boxes to ensure there isnt a typo and hey presto your new password is reset.

One last thing

If you cant find the right email address you may have entered a false one when creating your account or it may have a typo when you first entered it, in this case please use the ‘contact us’ form to get in touch and we can edit the email address used on the account for you.

Simply register for a ‘Promoter’ account and call the number given after registering to have the account enabled. If you’d like to have a demonstration of the service or training in using it to its full potential please use the ‘Contact Us’ form to get in touch and I’ll be happy to meet up free of charge.

As we are a fairly new business some email providers mistake our emails as junk mail and divert them to your junk folder. Please check your junk mail first and mark our emails as ‘not junk’ . Once this is done you should receive all future emails to your inbox.  If our emails don’t even reach your junk mail folder please use the ‘contact us’ form and I’ll have the development  team look into the problem.