Monthly Archives: October 2015

Will my personal details be kept secure?

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Security is very important to us so we have everything in place to keep your details secure. We only share the necessary information with the clubs you book in to ride with (we wouldn’t be much use if we didn’t!!!!). Here the technical bit:

All stored user data is accessible directly only by the secure server. Your user password is never stored; only a highly-secure, encrypted one-way hash is stored. All connections to the site are encrypted via SSL; so your password and all other data is secured end-to-end and never transmitted in clear-text form.

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How do my club start using GoRaceMx?

Simply register for a ‘Promoter’ account and call the number given after registering to have the account enabled. If you’d like to have a demonstration of the service or training in using it to its full potential please use the ‘Contact Us’ form to get in touch and I’ll be happy to meet up free of charge.

Why don’t I receive emails?

As we are a fairly new business some email providers mistake our emails as junk mail and divert them to your junk folder. Please check your junk mail first and mark our emails as ‘not junk’ . Once this is done you should receive all future emails to your inbox.  If our emails don’t even reach your junk mail folder please use the ‘contact us’ form and I’ll have the development  team look into the problem.